Privacy & Data Handling
Last updated: 27 October 2026
At a glance
- We keep your account profile on our sign-in and database providers.
- Your in-progress assessment is saved in your own browser, not on our servers.
- When you use AI analysis, follow-up questions or exports, the content needed for that request is sent to our servers and, for AI features, to an AI model provider.
- ClinicalAssist is not a patient record system and does not store your assessments.
Looking for the enterprise-facing summary? See the Enterprise Data Protection Policy (EDP).
Who we are
ClinicalAssist is an AI clinical decision support tool for UK healthcare professionals. For privacy questions, email hello@clinicalassist.io.
What we collect
- Account details: your email address and display name, plus your clinical role, country, work setting and organisation so we can tailor results to you.
- Data saved in your browser: your in-progress assessment, results, follow-up chat, chosen medications and actions, custom templates and some preferences. This stays on your device.
- Clinical content you choose to send: when you use AI analysis, follow-up questions, test-result photo transcription or exports, we receive the content needed for that request.
- Usage and errors: analytics on traffic and performance, and technical error reports. We remove request content and account details from error reports before they are sent, and we do not record your screen.
How AI requests work
When you ask for an analysis or a follow-up answer, the relevant content, including any test-result photo you submit, is sent to an AI model provider to produce the answer. Our AI provider states that it does not use this data to train its models by default, but it may keep it for a limited time to check for abuse.
Because this content leaves your device, avoid entering patient identifiers unless your organisation's governance allows it.
Exports
When you create a PDF, DOC or TXT export, we use the content only to build the file and send it back to you. We do not keep it.
How we use your data
- To sign you in and run your account
- To tailor support to your role, country and location
- To save your work in your browser
- To create AI analysis, answers and exports when you ask
- To monitor performance and improve the service
- To handle support, legal and security issues
Who we share it with
We use service providers that process data for us: sign-in and database providers, hosting and analytics, error monitoring, and AI model providers.
How long we keep it
- Your profile is kept while your account is active, and as needed for support, legal and operational reasons.
- Data in your browser stays until you clear it, replace it with a new session, or remove saved templates and preferences.
- AI requests are kept by our AI provider only as its own policies allow.
- The app does not yet have a delete-account button. To have your account deleted, email hello@clinicalassist.io.
Why we are allowed to use it
- To provide the service you signed up for
- For our legitimate interests in keeping the service secure and improving it
- With consent, where your organisation or the law requires it
Security
We use reasonable safeguards, including encrypted connections, and access to your profile is limited to your own account. No system is risk-free, so follow your local governance, keep identifiers to a minimum and use your professional judgement on every result.
Your rights
Under UK GDPR, you may be able to:
- see the personal data we hold about you
- correct it
- ask us to delete it or limit how we use it
- object to some uses
- get a copy to take elsewhere
- complain to the Information Commissioner's Office
Changes
We may update this page. The date at the top shows when it last changed.